FAQ

Not happy with your products or want another size? You have a 30-day money-back guarantee! 

 

Can I order if I don’t live in the Netherlands?

Yes, you definitely can! We ship everywhere around the globe except for Russia yet. 

 

How long does it take to ship my order?

We ship your order as fast as possible, with a processing time of 1-3 working days. 

Our estimated delivery times are:

The Netherlands: 1-3 working days

Europe: 3-5 working days

Australia, The USA, Hawaii & Canada: 4-6 working days

Japan, China & other countries: 6 – 15 working days

Indonesia: 15 working days, (when stock is available 1-3 working days).

Russia: We do not ship to Russia yet.

 

How do I track my order?

if you placed your order you will receive a track and trace code from the shipping company. 

 

What are the delivery costs? 

Delivery Costs will be automatically calculated in your shopping bag, after you entered your address.

In the Benelux we provide free delivery above €40,-

And to the rest of the world above €150,-

 

What is the return policy?

Our products can be returned by the customer within 30 days after receiving your package. The products should be in their original state. All returns must be in their original condition, with tags attached including hygiene seal. We will not accept tampered or worn goods.

Also, take a look at our return policy. 

 

How can I return my order?

Contact us at customerservice@tetresponsiblewear.com, with your name and order number and reason for your return.

We will send you asap a return form that you can add to your return package.

– Prepare your package with the products in a perfect state and in its original packaging (with labeling). The hygienic label should be still inside when you return a bottom.

– Don’t forget to add the return form

– Address your package to:

Webshoplocatie.nl/ TET. Responsiblewear

Cruquiuszoom 51

2142 EW Cruquius

 

Sustainability

Sustainability is a huge driving force at TET. We are constantly evolving to produce our products in the best way possible for the world, the ocean and people. 

All our bikinis are made from Repreve – an innovative, high-quality performance fabric that’s made from plastic waste and industrial nylon waste by certified factories.

All of our sustainable clothing, sportswear and accessories are made from organic cotton, linen, tercel and organic bamboo. This is produced in local factories in Bali, Indonesia.

Want to read more? Look at our story.

 

What is my size? 

Have a look per item at what size our model is wearing. This always tells you a lot as well. On the size page, we try to guide you through the fitting process. Still in doubt what size you need? Don’t hesitate to send us a message. Also, take a look at our size guide.

 

I have a big / small cup size what are good fits for me?

All of our tops are compatible with all kinds of cup sizes, but most of the people buy:

Smaller sizes: 

Mazu top, Kai top, Lana top and the Lace up top.

Bigger sizes:

Mazu top, Jocelyn top, Flora top, Brooke top and Sedna top. 

Also, take a look at our size guide

 

Do you have another question? We would love to help you out, send us a mail to:

Info@tetswimwear.com

KvK: 69602743